Clear expectations from day one
Fubo Services provides digital services that may involve planning, design, development, configuration, research, implementation, or other work performed specifically for a client. Because of the nature of these services, refund eligibility can depend on the stage and circumstances of the project.
General Refund Policy
Payments for Fubo Services are generally made in connection with a specific service, project, milestone, or deliverable.
Before work begins, clients are encouraged to review the agreed scope, pricing, deliverables, estimated timeline, and payment terms carefully.
A payment does not automatically guarantee a refund if work has already been performed or resources have been committed to a project.
Digital Services
Fubo Services may provide services including website development, AI and automation solutions, digital systems, online business solutions, and related digital work.
Because these services can involve customized work, design time, development time, configuration, research, communication, and third-party resources, completed or substantially completed work may not be refundable.
The specific terms agreed with a client for a particular project may take precedence where they provide different refund or cancellation conditions.
Cancellation
If you need to cancel a project, please contact Fubo Services as soon as possible.
Cancellation requests should be submitted before additional work is performed whenever possible.
If work has already started, the amount eligible for refund, if any, may depend on the work completed, expenses incurred, third-party costs, and the terms agreed for the project.
Refund Eligibility
A refund request may be considered where, for example:
- A duplicate payment was made.
- A payment was processed in error.
- Fubo Services has not yet started the applicable work and the agreed terms permit cancellation.
- A specific written agreement between Fubo Services and the client provides for a refund.
These examples do not create an automatic entitlement to a refund. Each request may be reviewed based on the applicable agreement and circumstances.
Refund Process
To request a refund, contact us using the email address listed below. Please include your name, relevant project or payment information, the date of payment, and the reason for your request.
We may request additional information where necessary to verify the payment and assess the request.
If a refund is approved, the applicable amount will generally be returned using the original payment method where reasonably possible.
Third-Party Costs & Exceptions
Certain project costs may involve third-party services, software, hosting, domains, subscriptions, advertising platforms, payment processors, or other external providers.
Fees paid to third parties may be non-refundable and may not be recoverable by Fubo Services. Where applicable, such costs may therefore be excluded from a refund.
Any special refund terms agreed in writing for a particular project will be considered when reviewing a refund request.
Contact Us
For cancellation or refund questions, contact Fubo Services directly.
This Refund Policy is general information and should be read together with any project proposal, quotation, invoice, service agreement, or other written terms applicable to your purchase. The final policy should be reviewed and adapted to the laws and regulations applicable to Fubo Services and its customers.